All4U pay very attention on sanitization issue especially nowadays. Under existing situation, to protect all our customers, in addition, consider courier fee to return the products, we do not provide return or exchange. 

However, if you are not satisfied with our products, please contact our Customer Care team by email to info@u4lla.com. Your opinion is important to us to further improve our serivce provided to every single customer.

After receiving your order, we require typically 2-3 business days processing time before despatch.

Shipping times:

Standard Shipping: 10-18 Business Days

Express Shipping: 3-5 Business Days

Here are some tips to care your 925 silver jewelry:-

1. Cleaning and maintenance:-

-  To keep silver shiny without scratching. Use a soft microfibre cloth to remove dust, fingerprints and tarnish.

-  For a deep cleaning (exceptions below*), suggest to use of specific professional detergents that respect the quality of the metal, avoiding damage or alterations.

2. Avoid external factors:-

- Harsh chemicals, such as perfumes, lotions, detergents and chlorine, which are enemies of silver.  They damage the shine of the jewel and can also damage any synthetic tones or pearls.

- Accumulation of dirt and dust can dull the surface.  Regular cleaning is recommended.

- Remove your jewelry before physical activities.  To avoid damage from impacts or exposure to harmful substances.

- Avoid exposure to water.  Water is a substance that can accelerate the oxidation of silver jewellery. Although silver jewellery is resistant, it is a good idea to remove it before showering or swimming.

3. Storage

- Store each piece separately from other items to avoid damage or scratches.  A soft box, dedicated case or breathable fabric bag is deal.

- Store your jewellery in a dry, well-ventilated place to maintain its properties.  Humidity and exposure to extreme temperatures are harmful to silver.

*Above trips are valid for most silver jewels, but some pieces require special care such as pieces with a satin texture.  For stain or gold-plated jewellery with molecular protection treatments, do not use polishing clothes, brushes or specific professional and therefore abrasive detergents, as they could damage the opaque finish and so create shiny areas and remove the treatment on the gold plating.