All4U pay very attention on sanitization issue especially nowadays. Under existing situation, to protect all our customers, in addition, consider courier fee to return the products, we do not provide return or exchange. 

However, if you are not satisfied with our products, please contact our Customer Care team by email to info@u4lla.com. Your opinion is important to us to further improve our serivce provided to every single customer.

After receiving your order, we require typically 2-3 business days processing time before despatch.

Shipping times:

Standard Shipping: 10-18 Business Days

Express Shipping: 3-5 Business Days

There are few recommendations to care your jewelry:-

1. Clean your jewelry periodically

- Gently scrub with a soft toothbrush and mild dishwashing liquid in warm water

- Rinse thoroughly and dry completely with a lint-free cloth to prevent water spots

2. Avoid contact with chemicals/external factors

- Harsh chemicals, e.g. silver cleaning solutions can strip rhodium plating

- Remove your jewelry before physical activities, e.g. swimming and etc. 

3. Proper Storage

- Store in sealable pouches/bag

- Keep pieces separated to avoid scratches